Rug Care and Cleaning

Canister vacuums without beater bars are the optimal type of vacuum to use on rugs.
Brooms and manual sweepers are also a gentle and effective way to clean rugs.
If you must use an upright vacuum, use the handheld attachment whenever possible.
If you are unable to use the handheld attachment on your upright vacuum, turn off the vacuum’s beater bar.
If the beater bar cannot be turned off, set it on the highest position possible before vacuuming.
Refrain from running the vacuum over the edges of the rug or the rugs. Instead, use the handheld attachment or carefully place the vacuum on the rug.
If a rug is reversible remember to vacuum both sides.

Clean spills immediately. Once a stain is set is becomes much more difficult to clean.
Scrape off any food or debris with a dull instrument.
Blot the spill with a dry cotton cloth or a clean paper towel.
Work from the outer edges of the spill towards the center to prevent spreading.
Never rub a spill as this forces the spill deeper into the rug.
To remove any residual staining, dampen a cotton cloth or clean paper towel with clean, cold/lukewarm water. Gently blot with the damp cloth and quickly absorb the moisture on the rug.
Please note that Viscose and Tencel rugs should never be cleaned with any water or liquid.

Handmade rugs require a different cleaning process than wall-to-wall carpet, so be sure to choose a professional rug cleaning expert.
Inspect the rug with the cleaning expert prior to cleaning.
Get a signed receipt and guarantee of work before the work is performed.
Any damage resulting from the professional cleaning process is the responsibility of the cleaner.

The following are additional considerations based on specific rug construction types or materials.

Outdoor Safe products require regular care and cleaning, and should be stored in when they are not in use.
Leaving an outdoor rug in direct or indirect sunlight outdoors will cause rapid fading.
Store the rug in the shade when not in use. If you choose to leave your rug outdoors, shade it with an awning or umbrella.
Leaving an outdoor rug in rain or humid weather will cause rapid deterioration and/or mold. Store the rug in a dry space when not in use. If a rug is left in the rain by accident, hang the rug over a railing in sunlight until it has completely dried.
Outdoor Safe products that are damaged or aged prematurely due to negligence are not considered defective.

Hand Knotted Rugs - Use extra caution and care when cleaning because of the high value of these rugs.
Hand Woven (Flat Weave) - Regularly vacuum both sides of the rug to remove any grit that may cause premature wear.
Hand Woven (Shag/Texture) - Use extra caution and care when vacuuming; alternatively, you can take the rug outside to shake it out.

Wool/NZ Wool - Mix a small amount of dish soap with cold water to help remove stains; regular vacuuming will help to curtail shedding sooner.
Polypropylene/Olefin/Polyolefin - Mix a small amount of dish soap with cold water to help remove stains.
Polyester/Acrylic/Poly Acrylic/Nylon - Mix a small amount of dish soap with cold water to help remove stains.
Jute/Seagrass/Sisal - Regular vacuuming will help to curtail shedding sooner.
Viscose/Tencel - Never clean these rugs with water or any other liquid.